Education Help

This usually happens when your email address is already registered in our system. If you have forgotten your password, you can receive a temporary password using the "Forgot Password" tool. The temporary password will be sent to the the email address submitted. With this temporary password, you will be able to sign in and create another password for the account.

Once you register, you will receive a confirmation email with a link to verify your account and the email address submitted. However, various email systems and spam filters can cause these emails to be blocked or filtered. If you do not receive the confirmation email within an hour after registration, please contact us with your name and email address so that we can confirm your account for you.

Your online session with our website has timed out. Refresh your browser using the F5 button on your keyboard or by clicking on the Refresh icon in the toolbar of your browser.

Contact us if you continue to have issues after refreshing your browser. In order for us to better assist you, please provide the following information:

1. Operating system (i.e. Windows XP, Windows Vista, Windows 7, Mac)
2. Browser (ie: Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Firefox, Safari, Chrome)
3. The last time that you had attempted to sign in to your account.

Once you have logged in, the "Account" area allows you to update your password, contact information, and communication preferences.

No, your email address is used as your unique identifier in the system. You can register for another account if you would like to use a different email address.

No, you must be logged in to view all courses and resources on the OIC Education website.

All courses are listed under the Course Catalog.

All classes, podcast and webcast are listed under the Course Catalog. To view more information, click on the View link on the right side of the listing.

In the Course Catalog, there are courses, podcasts and webcasts with assigned numbers. These numbers identify the level and type of content that you will be viewing. The first three letters signify that these are being delivered by the OIC (Options Industry Council), whereas the numbers signify the level of the content:

Numbering	Level
100s	Fundamental I
200s	Fundamental II
300s	Intermediate
400s	Advanced

Please reference the course number when you contact us.

All classes, podcasts and webcasts are listed under the Course Catalog. Click on the Enroll link on the right hand side of the course/resource. You will be taken to the course landing page for that class, podcast or webcast. Click the View Course Now button to launch the course.

Typically this can be corrected by refreshing your browser and clearing your browser cache.:

If you are using Internet Explorer:
1. Click on Tools > Internet Options.
2. In the "Browsing History" section on the "General" tab, click on the Delete button.
3. In the "Delete Browsing History" window, click on the Delete Files button in the "Temporary Internet Files" section. Click on the Delete History button in the "History" section.
4. Click Close to close the "Delete Browsing History" window, and then click OK to close the "Internet Options" window.
5. Refresh the website using the F5 button on your keyboard or by clicking on the Refresh icon in the toolbar.

If you are using Firefox:
1. Click on Tools > Clear Recent History.
2. In the "Time Range To Clear" dropdown box, choose Everything.
3. Click on the Clear Now button.
4. Refresh the website using the F5 button on your keyboard or by clicking on the Refresh icon in the toolbar.

Contact us if you continue to have issues accessing classes, webcasts or podcasts. In order for us to better assist you, please provide the following information:

1. Operating system (i.e. Windows XP, Windows Vista, Windows 7, Mac)
2. Browser (ie: Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Firefox, Safari, Chrome)
3. The course, podcast or webcast that you are attempting to access.
4. The error or screenshot that you received.
5. Whether you have tried to access other courses, podcasts or webcasts on the website. If so, which ones were you able to access?

OIC appreciates your use of our eLearning system. We try to make the experience for our visitors as educational and enjoyable as possible. On certain webcasts and podcasts, we request some extra feedback and confirmation of certain criteria in order to deliver the most relevant content to you.

There is no limit as to how many courses you can take.

Yes, you can return to any course and review course content. You can find a listing of all of your courses in MyCourses.

A podcast and/or webcast is a compressed audio and/or video digital media file which allows the presentation of audio and video content over the internet.

No, you do not have to complete MyPath. You can enroll in courses through the Course Catalog at any time and in any sequence.

Using the results from the completed assessment, MyPath assigns a specific track based on your current options knowledge. MyPath will provide you specific courses to complete to receive your certification for each level or track of MyPath. The MyCourses area is a list of all your active courses so that you can return to them at anytime.

You can take the assessment quiz as many times as you wish. However, once you retake the assessment you will NOT be able to save the previous score. Retaking the assessment means that it will erase your previous score even if you choose to save the assessment and retake it at a later time. You will need to complete the assessment in order to utilize the MyPath feature.

No, your assessment score is not added to your transcript or certificate.

To complete a path, it is suggested to follow the courses in the order designated in the path. However, you can enroll in any course at any time. Path completion is awarded when you have completed all courses within the path.

You can enroll at any time in any course, podcast or webcast through the Course Catalog.

Additional courses, podcasts or webcasts added to MyPath will count as electives and will be listed under your transcript.

You can advance out of a path by taking the final quiz at the end of each course in the path.

You can encounter this scenario for the following reasons:

1. You may have completed reading all of the content of the course, but have not taken the quiz at the end of the course.
2. You may have begun the quiz, but did not complete all of the quiz questions.
3. Your user session may have timed out while reading the content of a course and taking the quiz. In this scenario, the system may not have been able to record the course completion to your account.

If any of these events have occured, please log in to your account, launch the course and complete the quiz at the end of the course.

MyTranscript is a listing of all of the courses in which you are enrolled or have completed.

Transcripts are located under the Account section in the top navigation bar.

No, only you are able to view your transcript through the Account area.

Yes, you can print or email your transcript in the Transcript area.

All quizzes have a passing grade of 70% or higher. Quizzes can be retaken at any time.

OIC Education does not offer CEUs or course credit. However, after you have completed all of the OIC path levels, you will receive an OIC certificate.

No, you are not able to contact other users on the website. However, you can email Investor Services if you have any questions on course content or the OIC Education website.

You can chat with Investor Services. There is no chat functionality in OIC Education for users to communicate with other individuals.

OIC Education provides a Community Forum that contains the latest options questions, comments and feedback from the Investor Services professionals. The Community Forum is interactive, but all comments and questions are reviewed and approved prior to posting.

No, you cannot add events to the calendar. Events and seminars will be listed for you in the calendar and you can register for those events using the link provided in each event.

We are currently optimizing our content to allow access using smart devices like the iPhone or iPad. However, since these devices do not offer Flash media support, some of our content will not be available. We apologize for the inconvenience.